About Goodlife Health Clubs:
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.
As both a service provider and employer our mission is simple: Move people to achieve great things.
The Opportunity:
The Membership Manager (MM) plays a pivotal role in shaping the growth and energy of the club. Leading a high-performing team of Member Support Consultants (MSCs), the MM drives sustainable membership growth through both acquisition and retention, while creating a welcoming, engaging environment that keeps members coming back.
This role carries end-to-end accountability for joiners, leavers and net member growth, alongside oversight of front desk operations and the delivery of best-in-class service standards. As a coach and mentor, the MM equips their team with the skills, confidence and clarity to succeed. Blending commercial acumen with strong sales capability and people-first leadership, the Membership Manager builds a culture that inspires prospective members to take action — and supports existing members to stay committed to their fitness journey.
Key Responsibilities:
Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
Assist with the delivery of sales training to develop the MSC team
Achieve member retention and growth budgets on a monthly basis
Ensure that enquiries via phone, email or in person are responded to within 24 hours
Support the Club and Regional Manager in developing initiatives to drive membership growth
Support the Club Manager in developing the MSC fortnightly roster
About you:
Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded
Previous experience of managing and mentoring a team
Ability to set and motivate others towards a goal
Experience using business computer systems
Current First Aid and CPR certificates
What we can offer you:
A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.
In addition, we offer:
A realistic OTE of $85,000 (made up of base salary, plus commission), plus super
A complimentary all-access Goodlife membership
Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
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