Front Office Team Leader

Front Office Team Leader
Full Time - $28.12 p/hr (Mon-Fri), $35.15 p/hr (Sat), $42.18 p/hr (Sun)
Sea World Resort, Main Beach

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun!

At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

Unbeatable Perks:
• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!

Work at Australia’s only Theme Park Resort and be part of creating unforgettable guest experiences every day. As Front Office Team Leader, you will play a key role in delivering exceptional service from the moment guests arrive.

Leading by example, you will create a warm and welcoming first impression while supporting the Front Office team with check-ins, check-outs, reservations and guest enquiries. You will help ensure the smooth day-to-day operation of the Resort while stepping into Duty Manager responsibilities when required.

This is a fantastic opportunity for a hospitality professional who thrives in a fast-paced environment and is passionate about delivering memorable guest experiences.

What You’ll Be Doing:
• Welcome and check in guests with a friendly, professional and engaging approach
• Create memorable first and last impressions during the check-in and check-out experience
• Assist guests with enquiries, requests and general concerns to ensure a seamless stay
• Collect, store and deliver guest luggage as required
• Prepare daily operational reports and arrival information for upcoming shifts
• Manage cash handling and perform accounts reconciliation
• Identify and encourage upsell opportunities to enhance the guest experience
• Ensure the safety, security and integrity of the Resort, guests and team members while on duty
• Support the training, coaching and development of the Reception team
• Step into Duty Manager responsibilities as required to support resort operations

What You Bring:
• Previous experience as a Guest Service Agent or Team Leader within a large hotel or resort environment
• Exceptional interpersonal and communication skills
• Ability to work confidently in a fast-paced, guest-focused environment
• A genuine passion for delivering outstanding customer service
• Strong leadership qualities with the ability to motivate and support a team
• A commitment to excellence and delivering exceptional results
• Flexibility to work across a rotating roster including evenings, weekends and public holidays
• Experience using Opera Property Management System (desirable)
Be part of a place where hospitality and adventure come together. At Sea World Resort, we don’t just work; we create unforgettable experiences and have a blast while doing it. Ready to make an impact? Apply now and let’s make waves together!